The Internet portal www.merrydragon.com allows its visitors to purchase goods, especially card games.
This portal is run by Web4Games, s.r.o., which is a czech limited liability company. These terms and conditions specify non-binding aspects of the contract. The purchase contract is goverened by the Czech law.
I. Contractual parties
1. The seller:
Web4Games, s.r.o., residing: Hůlkova 303/6, Prague 9, 197 00, Czech Republic, IČ: 247 44 531, EU VAT: CZ24744531 was incorporated in the Commercial Register of the Municipal court Prague in 2010.
2. The buyer:
The Buyer may be a natural or legal person who properly and truthfully identifies himself or herself in the order form on this Internet portal (hereinafter referred to as the Buyer). The Buyer expressly declares that he has filled both registration and order form with the data identifying his person (in particular, name and surname, address, telephone number, e-mail and place of delivery of the goods) correctly and truthfully.
II. Subject of the purchase contract
1. Seller's obligation
In the event of concluding a purchase contract, the seller undertakes to deliver the object of purchase to the buyer and transfer ownership of the products to the buyer.
2. Buyer's obligation
In the event of concluding a purchase contract, the buyer undertakes to pay the agreed purchase price to the seller and take over the delivered goods.
3. Subject of purchase
The subject of purchase under the concluded purchase contract is the goods specified by name, type, quantity, size, price, etc. in the buyer's order.
III. Rights and obligations of the contracting parties
1. Place and time of delivery
The seller's obligation is fulfilled by delivering the goods to the place of delivery specified in the order and within the agreed period specified for each item. The place of delivery of the goods is the place indicated by the buyer in the order form and the agreed delivery date is either the time agreed upon by the contracting parties or the time specified for the specific item on this portal, with the proviso that this time is indicative and may be exceeded by the seller in justified cases. If more than one item is ordered, the order is governed by the time specified for the item with the longest delivery period.
2. Order
The order represents the buyer's irrevocable proposal to conclude a purchase contract only when the corresponding amount is credited to the seller's account.
The deadline for the seller to accept the buyer's proposal to conclude a purchase contract (acceptance period) is a maximum of 24 hours on working days, starting from the time the order was sent by the buyer. The order may be cancelled (cancelled) in the following cases:
a) by mutual agreement
b) by the buyer, only until the order is verified and subsequently confirmed by the seller
c) the seller reserves the right to cancel the order or part of it in the following cases:
· the goods are no longer produced or delivered or are not in stock in the quantity in which the order was placed,
· or in the event that the buyer has exceeded the maximum quantity per purchase, as described for each individual item.
In the event that this situation occurs, the seller will immediately contact the buyer in order to agree on further action. In the event that the buyer has already paid part or all of the purchase price, this amount will be transferred back to his account or address as soon as possible, but no later than 14 days after the seller becomes aware of this fact.
3. Method of acceptance of goods
The delivery of goods to the buyer will be considered as delivered if it is accepted by the buyer or another person present at the place of delivery at the time of delivery (authorized person). If the person fails to accept the goods, the goods may be stored at a nearby location designated for picking up goods. If the goods is picked up at this location in designated time, the goods will be returned to the sender (seller).
4. Storage period, partial performance
The storage period might vary depending on the shipper. The buyer will be notified about the expected delivery and the storage period. The buyer is obliged to accept partial performance, i.e. the delivery of selected goods.
5. Transport
The seller shall ensure the transport of the goods to the place of delivery. The seller is entitled to transport the goods through a third party (shipper). The seller shall ensure the transport of the goods according to the instructions that the buyer has indicated in the order form (selection of the shipper).
Approximate delivery times are available for each item. The overall approximate delivery time of the order is based on the item with the longest delivery time.
IV. Price and payment terms
1. Price of the purchase
The contracting parties have agreed on the purchase price of the subject of purchase, which is listed as the price of the ordered goods in the seller's catalogue of goods. The purchase price can only be paid by the buyer using the methods offered on this portal. Payment of the purchase price is a condition for the handover of the subject of purchase to the buyer and the transfer of ownership of the subject of purchase to the buyer.
2. Shipping options
For each country, we list a number of shippers and the byuer is entitled to select from those. Depending on the selection, this can be:
- delivery to a specific address, such as home or work addres;
- delivery to a pick up point or a store (partner of the shipper);
In case of delivering to a specific address, the buyer must be present at the address and take over the goods.
In case of a delivery to a pick up point / store, the buyer must pick up the goods within the storage period.
The shippers impose certain limits on their parcels, such as maximum insurance, maximum weight, maximum lengths etc. Should the order exceed some of the limits, you will be contacted to arrange a different shipper or a different method.
V. Personal data protection
The buyer gives the seller his consent to the processing of his personal data for the purpose of processing the order, sending the goods and informing the user about news or special events on this portal.
By registering the data in the system, the buyer expresses his consent to the above-mentioned purpose of using personal data and confirms the fact that this data was provided voluntarily. The data are stored within European Union.
If you no longer consent to data processing, please contact us at eshop@vesely-drak.cz and all personal data will be deleted. Note that data relevant for tax office in the Czech Republic must be stored up to 10 years.
For the purpose of relevant online marketing, we use audience segments in Google AdWords, and Meta. Cookies are used for this purpose if you have given us the consent to their collection. You can disable them in the at Google, Meta or directly in your internet browser. In any case, we do not collect sensitive data about users, such as IP address.
VI. Withdrawal from the purchase contract
1. Buyer
The buyer (if a natural person) is entitled to withdraw from the purchase contract by returning the undamaged and unused item of purchase in the original undamaged packaging, including accessories, all markings used by the manufacturer, instructions and warranty card no later than 14 days from the receipt of the item of purchase.
Goods containing individual collector cards, especially Pokémon, Magic, Yu-Gi-Oh, Lorcana, One Piece etc., but also sports collector cards (so-called booster, booster box, package and the like), can only be returned in the original packaging without any signs of opening, because with regard to the nature of these goods, opening them results in actual consumption of the goods (similar to, for example, wiping a scratch card), and also with regard to the fact that the seller does not and cannot know in advance the actual content of such goods.
If the packaging of collector cards has already been opened, such goods cannot be returned within the standard period of 14 days. Nevertheless, manufactures provide support to the customers themselves. In case you opened a damaged card or a significant card was missing that was, according to manufacturer, supposed to be in the pack / box, please revert to us and we will provide instructions how to raise a ticket with the manufacturer.
If you want to return the goods to us within 14 days, send them by standard means. We recommend registered mail (at least).
Send the goods to the address Web4Games, s.r.o., Velkomoravská 4392/87D, Hodonín, 69503, Czech Republic. If needed, provide additional information such as email: eshop@vesely-drak.cz or phone number +420 605 737 588.
2. Seller
The seller is entitled to withdraw from the purchase contract if the buyer has not taken over the goods (either did not pick it up or has not been present when the delivery occured). In the event of termination of the contractual relationship in accordance with the previous sentence, the buyer is obliged to reimburse the seller for all costs incurred (especially transport costs) and damages incurred as a result of the impossibility of fulfilling the subject of the purchase contract.
The seller may also withdraw in the event of providing false information in the order form (especially a non-existent email). Withdrawal from the contract is also possible in the event of violation or circumvention of the limits on the number of pieces per 1 customer.
In the case of pre-orders, the seller may withdraw from the contract if the packaging or content of the product that was placed in the pre-order changes compared to the previously announced packaging or content. Withdrawal is also possible if the supplier or manufacturer does not deliver the ordered quantity and so-called allocation occurs (delivery of less than the ordered quantity).
VII. Warranty period, defects and others
1. Warranty period
The seller is liable to the buyer for defects in the object of purchase that occur during the warranty period. The warranty period is 24 months, unless a longer period is specified in the warranty certificate for an individual specific good. In the case of a guarantee provided by a warranty certificate, the seller is liable to the buyer for defects in the object of purchase only to the extent specified in the warranty certificate.
2. Notification of a defect
The buyer is obliged to exercise the rights arising from liability for defects with the seller during the warranty period, otherwise they will lapse, exclusively by written notification delivered to the seller's premises (by email, to the address Velkomoravská 4392/87D Hodonín, 69501, or in person at our store in Prague) without undue delay after the defect in the goods is discovered. If the defect in the goods was caused by obvious improper handling during transport, the buyer is obliged to write a report on the damage in the presence of a representative of the carrier (usually the driver) and deliver it to the seller no later than 7 working days.
3. Complaints.
When making a complaint, please follow the following procedure: send us an e-mail, stating the type of product, order number and description of the defect. You will be sent information on the next steps within two working days. Sending a photo of the defect will speed things up, in most cases we are able to settle the complaint only on the basis of the photo.
The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract.
VIII. Loyalty system
Our e-shop offers a loyalty system for regular customers. For each purchase, your account (you must be a registered customer) will be credited with as many loyalty points as correspond to 5% of the value of your purchase excluding postage (after completing the order). The next time you order, the resulting price will be reduced by the current number of loyalty points or you can keep the loyalty points and use them in the future.
You can always see the current number of collected loyalty points after logging in under your name. The conditions for using and collecting loyalty points may be changed or modified at any time and their current rules are part of these Terms and Conditions.
IX. Liabilities
We do not guarantee, represent or warrant that your use of our Internet portal or any other our services will be uninterrupted, timely, secure or error-free.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, our services is at your sole risk. The services and all products are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall we,our services or our employees be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via our services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
X. Final provisions
1. The rights and obligations of the contracting parties not expressly regulated in these terms and conditions are governed by the Civil Code of the Czech Republic.
2. These Terms and Conditions are valid from 20.1.2025.